The global dining and culinary landscapes have undergone a radical transformation with the advent of meal delivery services. Businesses like Uber Eats, Zomato, and Swiggy have completely changed how people get and consume food during the past ten years. These platforms provide a wide range of food options that are reliably, quickly, and hassle-free and delivered right to your home.
However, despite their efficacy, errors will unavoidably occur occasionally. Social media is going crazy right now over a recent Swiggy incident where a customer was delivered an empty glass of lime soda that had been wrapped safely. Swiggy released a statement about the incident following the viral post.
Swiggy delivers a sealed, empty glass of lime soda to a customer
When a Swiggy customer ordered a refreshing lime soda, it all began. But when the glass was delivered, the customer was astonished to see that it was empty and nicely wrapped. An empty, sealed plastic bottle was photographed and shared by user Aaraynsh on X.
Alongside the picture was a mocking comment that read,
“I appreciate you delivering me a sealed, empty glass, Swiggy. I’m hoping to place another order for my lime soda.
How did Swiggy react to the viral post?
In the wake of the viral post, Swiggy’s response was crucial. Swiggy responded to the post by expressing their dismay at the situation. The company apologised and promised to put things right as soon as it recognised the mistake. In response to the post, they penned,
“@aaraynsh Hi Aaraynsh! That seems odd, can you help us with your order ID? We’ll look into this. ^Kaarthik”
How did people react to the incident?
This amusing yet frustrating episode went viral on social media right away, evoking a range of emotions from amusement to wrath. Many cited similar situations from their own to show empathy for the customer. A few of them brought to light the irregularities in meal delivery services. Examine a few of the responses,
The image may differ from the actual product due to limitations of viewing images at different resolutions, hue, brightness, contrast, and other screen variations.
— Ranjeet Singh (@ranjeetsmile) June 18, 2024
They assumed you have water, lime, soda, salt and sugar at home. The glass was the actual problem. So they sent you the glass! 🤣 pic.twitter.com/3JB6Umw1Lk
— Agnimitra Roy (@AgnimitraRoy) June 18, 2024
Later on, Aaryansh posted about getting cashback on the order
He said that he got Rs 80 cashback on a soda worth Rs. 120.
While these errors may harm the delivery services’ reputation, how companies respond to them is crucial to maintaining customer satisfaction and confidence.
In the meantime, the food delivery sector has seen a surge in accidents. A live cobra was recently included in an order for a customer. A family discovered a human finger in the ice cream in a different incident. Furthermore, a dead mouse was discovered by a customer in Hershey’s chocolate syrup.
Numerous incidents similar to these occur nationwide, and people are looking for justice. The lack of trust that exists between consumers and businesses has grown as a result of all of these factors, incident following incident. Therefore, it’s critical to address these errors and make open inquiries about them.