Zomato’s respond over a woman alleged a restaurant scammed her three times
A Zomato customer recently got irked and took her frustration to social media claiming that a restaurant repeatedly failed to deliver all the items from her order. She stated that this has happened three times with her, prompting her to question the platform’s customer service.
Customer claims of missing food items from her order
The post was shared by the customer on social media platform X, named Moni (@Moni848202) uploaded a picture of her order, including a bill, alleging that she had been “scammed” by the restaurant for the third time.
Tagging Zomato’s Official support handle, She questioned on company’s lack of response, she said,
“This is a complaint. Yesterday, I got scammed by a restaurant for the third time. How can this keep happening? I haven’t received any response from your team. I ordered the items shown in the attached photo, but not everything was delivered.”
Hey @zomatocare @zomato @zomatoin
This is a complaint, yesterday I got scammed by restaurant thrice. How can this happen repeatedly man. And I have not got any response from your team. Yesterday I ordered the items in the attached photo but I didn’t received all the items. pic.twitter.com/1uZzLChScd— Moni (@Moni848202) February 17, 2025
Roti from the order was missing and I can’t even speak to your executive. This happened thrice @zomatocare . Should I Uninstall your app because same process is repeating or you can do something.
Photos are attached. pic.twitter.com/8IsPDkai08— Moni (@Moni848202) February 17, 2025
Zomato looked into it and responded
Zomato instantly responded to the issue, assuring her that they were looking into the matter.
Hey Moni, we completely understand how frustrating it must be to receive an incomplete order. We’re committed to making this right for you. Please give us some time to look into this, and we’ll get back to you with an update shortly.
— Zomato Care (@zomatocare) February 17, 2025
Social Media Reactions and previous complaints
This Kind of incidences spike the discussions of social media handlers and with many sharing their own experiences of missing items in food deliveries. Similar complaints about fake restaurants on Zomato have surfaced in the past, prompting the company to take corrective measures.
Better to have home cooked food or order it directly to the restaurant as these ppl charges 23-30% as commission to the restaurant and if we order directly the rates are different. And we can go and collect it once it’s ready.
— Ekta Badada (@BadadaEkta) February 20, 2025
This is very common nowadays and the customer care is a bot denying human interactions and asking for email where they simply don’t care. Probably we should stop the online food and go back to homely cooked food. It’s difficult but definitely worth it for mental peace and scam.
— Akhilesh Kumar (@iamakkidx) February 18, 2025